Legal
The policies that govern LookFlex, written in plain English. Your photos and face landmarks are never stored on our servers, and these documents explain exactly what is.
- Privacy PolicyHow LookFlex handles your data: what stays on your device, what our servers keep for accounts, purchases and optional backup, retention and your rights.Updated
- Terms of ServiceThe terms for using LookFlex: eligibility (16+), optional accounts, AI estimates, acceptable use, subscriptions, liability and how disputes work.Updated
- Cookies and Local StorageEvery cookie and on-device storage item LookFlex uses, why we use it and how long it lasts. No advertising, tracking or account cookies, and no analytics.Updated
- Biometric Data PolicyHow LookFlex computes face geometry on your device, what AI analysis and optional backup send to our servers, your consent and our retention schedule.Updated
- Consumer Health Data Privacy PolicyOur consumer health data policy for Washington, Nevada and similar laws: the skin and wellness data we process, why, who receives it and your rights.Updated
- Subscriptions and RefundsHow LookFlex Pro billing works through Apple: pricing, auto-renewal, how to cancel, price changes, refunds, the EU and UK withdrawal right and Lab credits.Updated
- Acceptable Use PolicyWhat you may and may not do with LookFlex: scan only yourself or consenting adults, never minors, and never use results or Lab images to harm others.Updated
- Medical DisclaimerA wellness and grooming tool, not a medical device. LookFlex scores and skin readings are estimates, not diagnoses. When to see a doctor or dermatologist.Updated
- Accessibility StatementOur accessibility commitment for LookFlex: the WCAG 2.1 AA target, what we have built in, known limitations and how to report a barrier to us.Updated
- Security and Responsible DisclosureHow LookFlex protects your data, and how to report a vulnerability: scope, rules of engagement, safe harbour for good-faith research and response times.Updated
Contacts
- Privacy and data requests
- [email protected]
- Legal
- [email protected]
- Security reports
- [email protected]
- Support, billing and accessibility
- [email protected]